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Student Services Counselor - SFA

Company Name:
Bowling Green State University
Position Summary :
A Counselor in the Office of Student Financial Aid (SFA) that works under supervision of the Associate Director in the Client Services Unit. This position is responsible for providing counseling and referral services to financial aid applicants, parents, other University offices and external agencies. This position participates in office outreach activities on and off-campus.
Essential Duties, Tasks and Responsibilities :
Provides financial aid counseling to enrolled students, prospective students, and their families. This includes information about the availability of federal, state and institutional aid programs, eligibility requirements, and application requirements. This counseling may be provided in person, via phone or email and at group presentations or outreach events.
Effective financial aid counseling requires both counseling and problem-solving skills. Must be able to understand a student's situation and their concerns, then use knowledge of aid eligibility requirements, as well as University policies to suggest a range of possible options that support that individual's success.
Collaborates with other University offices in an effort to assist students (current and prospective) and their families in regards to student financial aid, payment of fees, etc. Refers students and parents to appropriate offices for assistance as necessary.
Assists with activities related to the University default prevention program, including contacting student loan borrowers identified as being delinquent making federal loan repayment.
Assists with resolving issues related to applicants being identified as being either independent or dependent on the Free Application for Federal Student Aid (FAFSA); assists with the Dependency Appeal process for SFA.
Attends training conferences, workshops, and remains abreast of federal and state updates pertaining to financial aid.
Incorporates knowledge of federal, state and institutional regulations and policies regarding a variety of financial aid programs into work practices.
Reviews, makes decisions and completes processing and communication tasks for student appeals related to aid eligibility. Examples include reviewing appeals for Satisfactory Academic Progress (SAP), Dependency Appeals (DAP), Housing Appeals (HAP).
Maintains general & fiscal records & files relating to area for counseling; processes paperwork involved in assisting students; conducts correspondence; etc.
May perform research in area of counseling & prepare reports; may prepare periodic federal, state, university reports.
Answers incoming phone calls to Student Financial Aid.
Makes presentations to groups regarding financial aid programs. These outreach activities often fall on weekends and do require work hours be scheduled outside the typical Mon.- Fri., 8am - 5pm work week. (Examples include Preview Days, SFA Workshop for Families, College Recruitment Fairs, SOAR Orientation sessions, Multicultural Recruitment Events, and activities related to Fall and Spring semester opening weekends.)
Performs other related duties as assigned.
This list of essential duties, tasks and responsibilities is not all-inclusive; individual will perform other related duties as assigned.
Knowledge, Skills or Abilities :
Essential Competencies and Skills
Knowledge of basic mathematical skills
Knowledge of basic reading skills
Ability to carry out verbal and/or written instructions
Ability to effectively communicate, verbally and written
Detailed-oriented and highly accurate
Ability to work in changing environment
Ability to work effectively in a team environment
Ability to interact effectively with students, faculty and/or staff or the public and represent BGSU appropriately
Knowledge of computer skills, such as MS Office, presentations, spreadsheets and/or
database entry/query
Ability to query, run reports and modify data in financial systems
Ability to access and maintain document imaging systems, including scanning and filing documents
Ability to operate computers and peripheral equipment such as printers
Ability to draft office correspondence
Minimum Qualifications & Salary :
Six months related experience and High school diploma or GED required. Salary Classified Staff Pay Grade 25/$14.20
Position Title: Student Services Counselor - SFA
Category: Classified - Student/Academic Support Services
Campus: BGSU Main Campus
Opened Date: 11/21/2014
Closing Date: 12/05/2014
Pay Grade: 25 / $14.20
Degree Type: HS Diploma or GED
Job Type: Permanent
Salary Type: Hourly
Opportunity type: Full Time
Required Documents: Cover Letter, Resume

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